Returns and Exchanges

We pay for the return label and exchange the product in the following cases:

• you received a product that contains a defect.
• an error occurred with your order.

Otherwise, you will be responsible for paying your own shipping costs to return your item (unless otherwise advised by a manager).

On 50% off days, return shipping costs are the customer’s responsibility, regardless of the reason for the return, except in the case of a product error or defective product

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of products cannot be returned. Merchandise such as costumes* or contact lenses cannot be returned. We also do not accept intimate or sanitary products, hazardous products, or flammable gases or liquids.

Other items that cannot be returned:

• gift cards
• certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

• The item shows obvious signs of use.
• Any item that is not in its original condition, is damaged, or has certain missing parts for reasons not due to an error on our part.
• Any item that is returned more than 7 days after delivery.

 

*Exception for the city of Rimouski (G5M, G5L, G5N AND G0K):
Until October 18 and within 7 days of receiving your order, our team may pick up and exchange your costume if the size is incorrect (1 time per order). The return will not be accepted if your costume is not in its original packaging or if the original packaging has been damaged.

 

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision regarding the approval or rejection of your refund request. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

 

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first. Then contact your credit card issuer, as there may be a delay before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If, after completing all these steps, you still have not received your refund, please contact us at info@fetesetballounes.ca.

 

Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items are not refundable.

 

Exchanges (if applicable)
We replace an item only if it is defective or damaged. If, in this case, you wish to exchange it for the same item, send us an email at info@fetesetballounes.ca and send your item to: 179 route des pionniers, Rimouski, QC, G5N 5M8, Canada.

 

Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver, and they will know that you returned the item.

 

Shipping
To return a product, you must mail it to: 179 route des pionniers, Rimouski, QC, G5N 5M8, Canada.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item valued over $75, you should consider using a delivery service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.